Careers

francesca's-Tenant
Boutique Associate
Part-Time
Location: Zone B, [Lower Level]
Date Posted: 6/30/2015

francesca’s® provides a unique shopping experience with each visit. When shoppers visit francesca’s®, they will find that each boutique is a treasure chest overflowing with gifts, apparel, home accessories and jewelry that reflects the most fashionable styles and desired items from all over the world.

francesca’s® provides a diverse culture that rewards the efforts of fun and talented individuals who are dedicated to delivering a rich experience to our customers. We offer a creative and friendly environment.

A successful Boutique Sales Associate provides the best shopping experience for francesca's® clients. This includes merchandising, offering product knowledge, assisting with client needs, handling cash transactions, stocking merchandise and maintaining a neat and orderly boutique environment.

Responsibilities:

  • Establish a partnership with boutique management to support company initiatives.
  • Provide excellent customer service according to francesca's® standards on the selling floor, in the fitting room and at the cash wrap.
  • Actively work with products by stocking, replenishing, folding, hanging, displaying and merchandising per francesca's® guidelines to maximize selling opportunities.
  • Protect the security of cash, inventory, and other assets according to company guidelines.
  • Answer phones courteously and promptly • - Work effectively with team members to ensure the selling floor, cash wrap, fitting rooms and stockroom are clean and well maintained per francesca's® standards.
  • Proactively educate himself/herself on product knowledge, campaign promotions and merchandising standards.
  • Utilize established francesca's® policies and procedures to assist in loss prevention.
  • Execute markdowns and price changes.
  • Adhere to internal policies and procedures contained in the francesca's® EmployeeHandbook.
  • Evening, weekend and holiday work required.
Qualifications:
  • 1 year specialty retail experience.
  • Creative flair for fashion.
  • Represent francesca's® core values, emphasizing a positive work environment that is fun and unique.
  • Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
  • Assertive approach to problem-solving.
  • Ability to think and react in a high-energy, fast-paced environment.
  • Capability to maintain a "team-oriented" outlook.
  • Ability to take responsibility and accountability for their own work.
  • Ability to effectively maneuver around sales floor and stockroom, including repetitive bending, prolong standing, twisting, stooping, squatting, climbing.
  • Must be able to work alone.
  • Must be able to lift and carry up to 50 lbs.
  • Must be eligible to work in the US.
Apply in Store

Garage-Tenant
Sales Associate
Part-Time/Full-Time
Location: Zone A, [Lower Level]
Date Posted: 8/19/2015

The Sales Associate reports to the Store Manager and provides exceptional customer service, generates sales and participates in all the essential duties necessary to the effective day-to-day operation of the store, including the support of all visual and brand directives.

The Sales Associate is at the center of all store activities, ensuring cash out operations run smoothly and efficiently. He/she is a reliable team player, possessing a keen eye for details and good math skills, with the ability to keep a balanced till.

Qualifications & competencies

  • Customer service, retail and/or cashier experience an asset
  • High school diploma
  • Team player
  • Must work well under pressure
  • Client-focused
  • Highly energetic and motivated
  • Goal-oriented
  • Strong interpersonal skills
  • Responsible and reliable
  • Decision-making abilities and problem solving skills
  • Excellent communication skills
  • Understanding of fashion trends an asset
  • Computer literate (Microsoft Office)
We are committed to employment equity. Only retained candidates will be contacted for an interview.

To apply. please send your resume to kcarr@dynamite.ca

LensCrafters-Tenant
Eyewear Consultant
Part-Time
Location: Zone B, [Lower Level]
Date Posted: 8/17/2015

Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect quality eyewear in about an hour. Ensure enthusiastically satisfied customers all the time by performing the key steps of the Sales and Service Process. To understand and bring to life LensCrafters Core Values.

MAJOR DUTIES AND RESPONSIBILITIES

  • Greets customers without delay (within 30 seconds) when they enter the store. Shows urgency in providing service to customers and satisfying their needs.
  • Determines the reason for the customers visit and explains how to shop at LensCrafters. Identifies and escorts the customer to the appropriate location in the store.
  • Is attentive to details; reviews prescriptions and identifies special needs, consulting with Optician when necessary.
  • Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
  • Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools:
    -Frame Center
    -Accufit
    -Lens Center
  • Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer’s final selection.
  • Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or problems.
  • Strives to achieve
  • Far Exceeds Expectations on all targets set for the following areas:
    -Overall CSAT
    -% to Sales Plan
    % Controllable Plan
  • Operates the V2k terminal inputting customer and prescription information with accuracy and attention to detail.
  • Accurately operates the V2k cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, C.O.D.s, discounts, insurance and coupons.
  • Explains to the customers that the One Hour processing begins now.
  • Shows customers where to pick-up their glasses and sign-in upon return to the store.
  • Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.
  • Informs management of potential safety opportunities (i.e. broken tiles, furniture, etc.)
  • Demonstrates safe work practices including the wearing of safety glasses in the lab.
KNOWLEDGE AND SKILLS
  • Strong communicator and listener to customers and associates
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Awareness of current fashion trends
  • Strong inter-personal skills (friendly, caring, patient)
  • Sales skills
  • Knowledge of store merchandise
  • Familiarity with cash register, computers and calculators
EDUCATION
  • High School Graduate or equivalent
EXPERIENCE
  • Previous experience in customer service, retail or optical preferred.
WORKING CONDITIONS
  • On feet most of the day

LensCrafters provides extensive on the job training and a competitive compensation package.

LensCrafters-Tenant
Optician
Part-Time
Location: Zone B, [Lower Level]
Date Posted: 8/17/2015

Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect quality eyewear in about an hour. Ensure enthusiastically satisfied customers all the time by performing the key steps of the "Sales and Service Process". To understand and bring to life LensCrafters' Core Values.

MAJOR DUTIES AND RESPONSIBILITIES

  • Greets customers without delay (within 30 seconds) when they enter the store. Shows urgency in providing service to customers and satisfying their needs.
  • Determines the reason for the customer's visit and explains how to shop at LensCrafters. Identifies and escorts the customer to the appropriate location in store.
  • Is attentive to details; reviews prescriptions and identifies special needs.
  • Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
  • Assists co-workers who have questions or problems; cooperates readily in group efforts.
  • Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded.
  • Uses the Personal Eyewear file to educate the customer on LensCrafters' guarantees and services including: eyewear care tips, complimentary adjustments and follow-up services.
  • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
  • Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests.
  • Uses one-hour sticker to reinforce production time of customer's eyewear.
  • Demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools:
    -Frame Center
    -Accufit
    -Lens Center
  • Assists the customer in selecting frames and lenses that are best suited for their lifestyle, RX and price needs. Suggests improvements and recommends solutions to problems.
  • Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
  • Strives to achieve Far Exceeds Expectations on all targets set for the following areas:
    -Overall CSat
    -% to Sales Plan
  • Operates the V2k terminal inputting customer and prescription information with accuracy and attention to detail.
  • Accurately operates the V2k cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, C.O.D.'s, discounts, insurance and coupons.
  • Explains to the customers that the "One Hour" processing begins now.
  • Shows customers where to pick-up their glasses and sign-in upon return to the store.
  • Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.
  • Informs management of potential safety opportunities (ie. broken tiles, furniture, etc.)
  • Demonstrates safe work practices including the wearing of safety glasses in the lab.
KNOWLEDGE AND SKILLS
  • Knowledge of current optical theory and practices.
  • Strong communicator and listener to customers and associates.
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Awareness of current fashion trends.
  • Strong inter personal skills (friendly, caring, patient)
  • Sales skills
  • Knowledge of store merchandise
  • Familiarity with cash register, computers and calculators.
EDUCATION
  • High School Graduate or equivalent
EXPERIENCE
  • Optical dispensing experience
  • Previous experience in customer service and retail preferred.
WORKING CONDITIONS
  • On feet most of the day

LensCrafters provides extensive on the job training and a competitive compensation package.

LensCrafters-Tenant
Retail Manager
Full-Time
Location: Zone B, [Lower Level]
Date Posted: 8/17/2015

Create exceptional value in the lives of our customers by delivering legendary customer service and crafting perfect quality eyewear in about an hour. Ensure enthusiastically satisfied customers all the time by performing the key steps of the Sales and Service Process. To understand and bring to life LensCrafters Core Values. Build and secure a supportive working environment which encourages innovation and commitment. Assist in the achievement of the store success by managing to the "maximum expectations" of the Standards of Performance guidelines.

MAJOR DUTIES AND RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff perform the following Sales and Service Process steps:
    -Greeting the customer
    -Explaining the process
    -Merchandise selection
    -Fitting
    -Tendering
    -dispensing
  • •Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
  • Provides effective on-the-job training and guidance to team members making use of Company provided programs (i.e. QF&A, 3rd day orientation, Sales & Service Process and inspector certification).
  • Delivers clear, motivating and constructive feedback in a timely manner to all retail associates. Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
  • Completes formal 90 day and annual performance reviews along with monthly Sales and Service coaching guides for all Associates.
  • Able to analyze store financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
  • Far Exceeds Expectations on all targets set for the following areas:
    -Overall CSAT
    -% to Sales Plan
    -% Controllable Plan
    -% Saturation of Training
  • Recruits and selects high caliber staff; is always on the lookout for promising individuals and establishes relationships with them.
  • Forecasts staffing needs accurately based on available information and assigns associates through the use of SMART scheduling. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in store traffic.
  • Performs administrative duties to include input of payroll and SPIFFS into the V2k system on a weekly basis.
  • Completes new hire and associate change paperwork in a timely manner, i.e., Personnel Change Notice (PCN), Training Change Notice (TCN).
  • Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
  • Accurately operates the V2k cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, C.O.D.'s, discounts, insurance, coupons, returns and refunds.
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
  • Maintains safe working environment for all associates/customers.
  • Leads by example in demonstrating safe work practices including the wearing of safety glasses in the lab.
KNOWLEDGE AND SKILLS
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales Skills
  • Problem Solving Ability
  • Familiarity with cash register, computers and calculators
  • Organization Skills
  • Strong Management/Leadership Skills
EDUCATION
  • High School Graduate or equivalent
  • State licensure required
  • LensCrafters Inspector Certification preferred
  • LensCrafters Quality, Fitting and Adjusting Program preferred
  • ABO Certification in non-licensed states preferred
EXPERIENCE
  • Previous experience in customer service and retail preferred.
  • 2 - 4 Years Management/Supervisory Experience.
WORKING CONDITIONS
  • On feet most of the day

LensCrafters provides extensive on the job training and a competitive compensation package.

For mall management jobs, please visit ggpjobs.com

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