Brand Ambassador at Forever 21

April , General Brand Manager and Charles Williams, Operations Manager
Phone number +1-704-544-3385

Job Opportunity at Forever 21 in Carolina Place

Part Time
Posted Thu, Sep 16
April , General Brand Manager and Charles Williams, Operations Manager
Phone number +1-704-544-3385

The Brand Ambassador is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. 

• Consistently creates a welcoming environment as customers enter or exit the store.

• Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise.

• Uses basic selling techniques to engage with the customer.

• Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer loyalty.

• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).

• Completes sales transactions and maintains proper accountability at registers.

• Processes merchandise returns and exchanges courteously and under company guidelines.

• Speaks positively about the brand, about our customers, and about other team members.

• Demonstrates initiative, teamwork and ownership in every interaction.

• Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.

• Assists in daily store recovery, before, during or after store opening hours.

• Adheres to company policies, procedures, and loss prevention practices.

• Shares feedback and ideas with management that will help improve the processes in the store.

• Adapts to an environment that changes quickly while managing multiple tasks.

• Provides support for all cross-functional departments.

• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

• Must be at least 16 years of age.